Refund & Return Policy
We want you to love your Yoss Jewelry pieces. If for any reason you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must be:
Unworn and unused
In the same condition in which it was received
In its original packaging
Accompanied by proof of purchase
To request a return, please contact us at yossjewelry1@gmail.com within 7 days of receiving your order. If your return is accepted, we will provide you with return instructions and the address where your package should be sent. Items sent back to us without first requesting a return will not be accepted.
Return Shipping
If you are returning an item because you changed your mind or no longer want the item, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged or defective, or if you receive the wrong item, please contact us at yossjewelry1@gmail.com within 48 hours of delivery.
Please include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.
If the issue is confirmed to be our error, Yoss Jewelry will cover the cost of the appropriate solution. You will not be required to pay additional shipping charges to correct an error made by us.
Non-Returnable Items
For hygiene and safety reasons, worn or used jewelry cannot be returned.
Earrings that have been worn or used are not eligible for return.
Sale items and gift cards are final sale and cannot be returned or refunded.
Exchanges
We do not process direct exchanges.
If you would like a different item, the fastest option is to return the original eligible item. Once your return has been accepted, you may place a new order for the item you would like.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at yossjewelry1@gmail.com.
Lost or Delivered Packages
Yoss Jewelry is not responsible for packages that are lost due to an incorrect or incomplete shipping address provided by the customer.
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier and check with members of your household, neighbors, or your local delivery location.
If you need assistance regarding your shipment, you may also contact us at yossjewelry1@gmail.com and we will do our best to help.
Contact Us
For questions regarding returns, refunds, damaged items, or your order, please contact:
Yoss Jewelry
yossjewelry1@gmail.com